Deep Enterprise Search

[The enterprise search] market is still nascent, and there are buckets of money there (just ask Microsoft or FAST.) Mark my words, boring as it might seem, corporate search will be a big deal. And...there will be interesting implications w/r/t transparency and the like once all those corporate documents are discovered by the internal crawler.John Battelle's Searchblog: Enterprise Search (Yaawwwwnnn)

Having worked at large corporations, I can tell you that more attention needs to be paid to the enterprise search market. Competitive intelligence, knowledge management, internal weblogs -- all these things need a tie-in to search as well. Heck, document management is something that many companies are still grappling with.

Weblogs, email, and P2P concepts are three things that will intersect in this space. Oh, and I guess I'll throw profiles in there as well: internal subject matter experts centralizing information but being connected throughout the organization with other communities of practice.

Since lots of corporate information is hidden in various other systems -- databases, groupware, etc. -- these systems need to be scanning the "deep web". But I think the missing piece is to take that information and not only return a link to it (if possible) but enable it to be published elsewhere and categorized, like the blogging model.

Comments

I was...

practically ridiculed for the deep-scan project proposals I made in this space, back in the day. Effective search is the best KM tool, I suggested; and effective KM - as decision support tool - obviates intermediaries (ie. managers) and lowers internal friction. Altho I was stating the obvious, it got so I felt a need for a tinfoil hat.

praise your foresight

Searching is a difficult problem domain as demonstrated by Google with all of its warts being best of breed in the consumer space . I know someone ;-) who has similar experiences pursuing searching and KM agenda . Any one that could deliver an effective automated customer support environment -- a search engine with a nice interface -- would create a significant advantage for their clients in enterprise product support . As you are aware there are many other domains that would have significant business value .

If your investigation made it to the planning stages or further , it would excellent if you shared :-D .

I think you'll see

That most of the areas that I'm currently involved in touch on the areas of search, content, and communication.

Customer support (and similar CRM-type tools) are areas where the market leaders are dinosaurs in need of a re-write. A good solution here would definitely be worth money.

Livelink....

.... certainly isn't the answer... blech....

Funny enough

I am the #4 hit for vancouver livelink consulting, and got a call the other day.

LiveLink is suffering from the same problem that many other older/aging systems have: they would have to completely re-write their product to be in line with today's best practices.

I think that might almost be the hallmark of a great company: being able to have the vision to re-architect every few years to make sure their product remains great.

no I think their prob is...

began as crap, have stayed crappy.

Livelink is it ...

... and other vacuous for or against statement I make , demonstrate my knowledge of a topic , and are a help to others .